Privacy Policy

1. Introduction

Welcome to Charterley ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our educational platform for finance professionals (the "Service").

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us and information automatically collected when you use the Service.

A. Personal Information

When you register for an account, purchase a course, or subscribe to our newsletter, we may collect:

• Identity Data: Name, username.
• Contact Data: Email address, billing address, phone number.
• Professional Data: Current job title, finance background, CFA® level (for course customization).
• Payment Data: Credit card details or payment account information (Note: We use third-party payment processors; we do not store full credit card numbers on our servers).

B. Usage and Learning Data

As an Edutech platform, we track your interaction with our content to optimize your learning path:

• Course progress and completion rates.
• Quiz scores and performance metrics.
• Time spent on specific modules.
• Log data (IP address, browser type, pages visited).

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our courses and study planning tools.
• Personalization: To adapt the "Invested Learner" sequence and other study paths based on your performance.
• Transactions: To process your payments and send related receipts/invoices.
• Communication: To send you updates, study reminders, security alerts, and administrative messages.
• Improvement: To analyze user behavior and improve our curriculum structure.

4. Disclosure of Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who perform services for us (e.g., cloud hosting, payment processing, email delivery).
• Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency in Vietnam).

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

6. Your Data Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access: The right to request copies of your personal data.
• Correction: The right to request that we correct any information you believe is inaccurate.
• Deletion: The right to request that we erase your personal data under certain conditions.

To exercise these rights, please contact us at charterley.hello@gmail.com.

7. Third-Party Websites

Our Service may contain links to external websites (e.g., CFA Institute, financial news sites) that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

8. International Data Transfers

Charterley is based in Vietnam. If you are accessing our Service from outside Vietnam, please be aware that your information may be transferred to, stored, and processed in Vietnam where our servers and central database are operated.

9. Contact Us

If you have questions or comments about this policy, you may contact us at:

Email: charterley.hello@gmail.com
Address: Nam Hoa Street, Phuoc Long, HCMC, Vietnam, 700000